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1 min read
Sustainability Matters: How Eco-Friendly Packaging is Shaping the Customer Experience
The customer experience is increasingly being shaped by the demand for eco-friendly packaging. According to a survey by The Economist,...
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1 min read
The Future of Car Buying: Online Experiences and Subscription Models
Mckinsey & Company has just published an insightful article on the emerging trends in the automotive sector that are reshaping the...
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1 min read
From Touchpoints to Customer Journey: Seeing the world as customers do
Many companies prioritize customer experience by focusing on individual touchpoints or transactions with their business. However, to...
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