THROUGH CUSTOMER's EYES

A recent survey by Salesforce has shed light on the transformative role of generative artificial intelligence (AI) in the retail sector...

Have you ever found yourself reminiscing about those pre-digital transformation days of back-to-school shopping? Days when aisles and...

During a recent visit to #Sorrento , the place where I grew up, I had lunch with my parents at Hotel Bellevue Syrene. The setting?...

I recently delved into a full-length 1995 interview of Steve Jobs, having only seen snippets before. I was astounded. How could he, even...

In the dynamic digital world, understanding what works and what doesn't can be the key difference between a successful product and a...

The Big Picture Generative AI's integration into customer service could result in a 20%-30% decrease in traditional support roles by...

Four decades ago, a visionary, Michele Ferrero, the creator of renowned brands such as Ferrero Rocher, Kinder, and Nutella, wrote a set...

Does it sound familiar when you keep an eye on the price of your favorite food items at the grocery store, experiencing a mini heart...

Remember when sticking to one supplier was almost a norm in the B2B arena? I do. Yet, just like the Colosseum's shift from a grand arena...