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Beyond Warehouses: How Costco's Customer-Centric Approach Has Led to 40 Years of Success



Costco Wholesale operates an international chain of membership warehouses to help small- to medium-sized businesses reduce costs in purchasing for resale and for everyday business use. Some of their key figures:

  • 222$ Billion Annual revenue

  • more then 800 locations/stores

  • 120 million plus cardholders

  • 93% their members renewal rate (wow!)

Discover this podcast with Robin Ross and Paula Thomas Costco's approach to driving customer loyalty as a mindset, and how mutually beneficial relationships have also been essential to consistently achieving such a profitable business for over 40 years. Listen to the podcast here

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