Hubert Joly orchestrated a remarkable transformation at Best Buy, defying the prevailing notion of laying off employees as a solution to the company's challenges.
Instead, he embraced a different approach by actively listening to his workforce and devising solutions that preserved jobs. Joly believes that true leadership involves acknowledging that one doesn't possess all the answers.
Moreover, he advocates for instilling a meaningful purpose at the core of business operations as the essential path forward during difficult times.
Rather than considering humans as mere resources, Joly recognizes them as the driving force behind innovation and change, which companies urgently require. By identifying individual passions and motivations and empowering employees to pursue them, Joly refers to the resulting phenomenon as "human magic."