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The Power of Little Things: How Meaningful Micro-Engagements Can Transform Customer Experience


In today's world, we are constantly interacting with each other, technology, and machines. These interactions can have a significant impact on perception of brands and products. This is where meaningful micro-engagements come into play.


Jeannie Walters, a CX expert, emphasizes the importance of paying attention to the little things in customer service. She believes that these small details can make a real difference in the customer experience, especially when dealing with customers through technology.


By creating these meaningful micro-engagements, businesses can provide a human touch to their digital interactions with customers. This not only helps to build trust and loyalty but also sets businesses apart from their competitors.

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