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The Top 5 Online Customer Journey Frustrations That Can Ruin Your Business

Updated: Apr 11, 2023

According to Contentsquare research, although there is no single cause of friction, there are a set of common frustrations that hinder the visitor experience.

The top 5 frustration factors which create obstacles along the customer journey and can sour an experience:

  • Slow page loads

  • Multiple button interactions

  • Multiple field interactions

  • Multiple use targets

  • Rage clicks

Read more about the study here



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